Features

Great features you need know

Cloud Omnichannel Contact Center Software

Whether we are a contact center inside a company or a contact center that provides services to customers for other companies that outsource their customer care, being multichannel is a necessity nowadays. Give a step forward with Zent.io

No upfront investment
No software/hardware required
Designed for outsourcers
Multichannel Administration
Multichannel Workplace
Dashboards and Reports
Multichannel Ticket/Case Management
Smart customer management
Team management
Shift planning
Outsourcing features. Service management
Collaborative tools
Remote agents

 

Chat

Increase the productivity of your agents and customers engagement.

Real time chatting with a customer support expert not only builds customers confidence during their shopping experience, but also helps to improve your conversion rates. According to a survey of American online consumers, 68% engage in live chat and 63% prefer getting back to a website with live chat for repeat purchase.

Multiple chat sessions
Transfer chats
Chat whispering
Gather user info
Auto grettings message
Cobrowsing
Customizable
Smart canned answers
Prechat form
Load balancing
Reports and KPIs
Javascript API
Real time messages delivery
Integration with GA

Voice

Reduce your tech costs.

With our IVR templates builder, contact center administrator will be able to define advanced behaviors on incoming calls for a service/project. Since it's easy to use any administrator or supervisor can use since it doesn't require tech skills.

IVR templates
No extra software required
Voice recording
Reporting and KPIs
Load balancing
VoIP

Email

Improve your response time and productivity of your team. Manage all the incoming messages from customers to your contact center.

  • Incoming mail management
  • Fully customizable
  • Reporting and KPIs

Customer Portal

Share important information with customers.

Customer Portal helps to solve to customers questions from a service/project so they can solve them by themselves furthermore to add a new channel where the customer can start a case/ticket.

  • Advanced search and categorization
  • Fully customizable
  • Ticket/Case submission
Many companies trust in us already

Give a step forward with Zent.io

"We have increased our agents productivity about a 30%. We are able now to offer a better SLA to our clients."
Marta Moreno
Customer Service Manager
"It is not only about giving the best service to our customers, it's about making them feel comfortable with it."
Juan Carlos Aguiló Oliver
E-commerce Manager